TERMS OF SERVICE

This Site is owned and operated by Uncaged Beauty (referred to in these Terms as "we", "us" and "our"). These Terms of Service govern your access to and use of our website, online store, products, digital content and social media channels ("Site"). These Terms, together with our Privacy Policy, Shipping Policy and Refund Policy, apply to all visitors, customers and users of our Site.

CONSENT TO SITE TERMS

By visiting our Site and/or purchasing products from us, you agree to be bound by these Terms of Service, including any additional terms, conditions and policies referenced on our Site.

If you do not agree with these Terms, you must not access or use our Site or purchase our products.

We reserve the right to update or modify these Terms at any time. Any changes will take effect immediately upon being published on our Site. Your continued use of our Site following any changes constitutes acceptance of the updated Terms.

If you have any questions regarding these Terms, please contact us before placing an order.

ELIGIBILITY

By using our Site or purchasing our products, you warrant that you:

• are at least 18 years of age, or have the permission of a parent or legal guardian where permitted by law;
• have read and accepted these Terms; and
• will comply with these Terms.

GENERAL CONDITIONS

We reserve the right to refuse, suspend or cancel any order where we reasonably believe it is necessary to protect our business, customers or operations. This includes, but is not limited to, suspected fraud, payment issues, misuse of promotional offers, abusive behaviour or breaches of these Terms.

You must not reproduce, copy, distribute, modify, sell or otherwise use any part of our Site, products, branding, photography, graphics, educational content or other intellectual property without our prior written permission.

PRODUCTS

We make every effort to ensure product descriptions, images and colours displayed on our Site are as accurate as possible. However, colours and packaging may vary slightly due to photography, screen settings, manufacturing updates or product improvements.

We reserve the right to modify, discontinue or update any product, formulation, packaging or pricing at any time without notice.

Product availability is not guaranteed until your order has been processed and dispatched.

Individual tanning results vary between customers depending on factors including skin type, preparation, application, hormones, medications and aftercare. Images displayed on our Site and social media are intended as examples only and do not guarantee identical results.

Our products are intended for external cosmetic use only. Customers are responsible for following all directions provided with the product. We recommend performing a patch test before first use.

Information provided on our website, social media or through customer support is general in nature and is not intended as medical advice. If you have concerns regarding allergies, pregnancy, breastfeeding or other medical conditions, you should seek advice from an appropriate healthcare professional before use.

PRICES & PAYMENT

All prices are displayed in Australian Dollars (AUD) and include GST where applicable.

Prices may change without prior notice. Products will be charged at the price displayed at the time your order is placed.

While every effort is made to ensure pricing is accurate, errors may occasionally occur. Where a pricing error is identified, we reserve the right to cancel the order and provide a full refund where payment has already been received.

We accept payment methods displayed at checkout. By placing an order, you confirm you are authorised to use the selected payment method.

If payment cannot be processed or is declined, we reserve the right to cancel your order.

Submitting an order does not constitute acceptance of that order. We reserve the right to refuse or cancel any order prior to dispatch due to stock shortages, pricing errors, suspected fraudulent activity, payment issues or any other reasonable business reason.

PROMOTIONS & DISCOUNT CODES

Unless otherwise stated, only one discount code or promotional offer may be used per order.

Discount codes, ambassador codes, referral offers and promotional discounts cannot be combined unless expressly stated.

We reserve the right to modify, suspend or cancel any promotion at any time and to refuse or cancel any order where we reasonably believe a promotion has been used contrary to its intended purpose.

CUSTOMER RESPONSIBILITIES

You are responsible for ensuring all information provided when placing an order is accurate, including your name, email address, phone number and delivery address.

We are not responsible for delays, failed deliveries or additional costs resulting from incorrect information supplied by you.

You are responsible for ensuring the products you purchase are suitable for your intended use and for reading all product information, warnings and instructions before use.

ELECTRONIC COMMUNICATIONS

By placing an order, you consent to receiving electronic communications relating to your order, shipping updates, customer support and other service-related communications.

LIMITATION OF LIABILITY

Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law or any other applicable legislation that cannot legally be excluded.

To the maximum extent permitted by law, our liability is limited to the replacement, repair or refund of the affected product, at our discretion.

FORCE MAJEURE

We are not responsible for delays or failure to fulfil our obligations where such delays arise from events beyond our reasonable control, including natural disasters, courier delays, supplier disruptions, government restrictions, pandemics or power outages.

CHARGEBACKS

Where a payment dispute or chargeback is initiated, we reserve the right to suspend or cancel outstanding orders and refuse future purchases until the matter has been resolved.

PRIVACY

Your use of our Site is also governed by our Privacy Policy. By using our Site, you agree to the collection and use of your information in accordance with our Privacy Policy.

GOVERNING LAW

These Terms are governed by the laws of South Australia. Any disputes arising in connection with these Terms or your use of our Site will be subject to the exclusive jurisdiction of the courts of South Australia.