PRIVACY POLICY

At Uncaged Beauty ("we", "us" or "our"), we respect your privacy and are committed to protecting your personal information.

INFORMATION WE COLLECT

When you visit our website or place an order, we may collect personal information including your name, email address, phone number, billing and shipping address, payment information, and any other information you choose to provide to us.

We may also collect non-personal information such as your browser type, device information, IP address and information about how you interact with our website to help improve your experience.

HOW WE USE YOUR INFORMATION

We collect and use your information to:

• process and deliver your orders;
• communicate with you about your order or enquiry;
• provide customer support;
• improve our website, products and services;
• comply with our legal obligations;
• prevent fraud and protect the security of our business; and
• send marketing communications where you have subscribed or otherwise consented to receive them.

If you choose to subscribe to our marketing communications, you consent to receiving promotional emails, product updates and special offers from us. You may withdraw your consent at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

PAYMENT INFORMATION

Payments made through our website are processed securely by trusted third-party payment providers. We do not store your full credit or debit card details on our systems.

SHARING YOUR INFORMATION

We do not sell, rent or trade your personal information.

Our website is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products. Your personal information may be collected, stored and processed through Shopify's secure systems in accordance with Shopify's Privacy Policy.

We may share your information with trusted third-party service providers where necessary to operate our business, including payment processors, shipping providers, email marketing platforms, analytics providers, website providers and other services that help us operate our website and fulfil your orders.

We only share the minimum amount of personal information necessary for these third-party providers to perform their services on our behalf.

By using our website, you acknowledge that your personal information may be transferred to, stored or processed by trusted third-party providers located both within and outside Australia where necessary to provide our services. We take reasonable steps to ensure these providers handle your information appropriately.

We may also disclose your information where required by law or where necessary to protect our legal rights, enforce our Terms of Service or protect the rights, property or safety of our business, customers or others.

DATA SECURITY

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration or disclosure.

While we take security seriously, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

ACCESSING OR UPDATING YOUR INFORMATION

You may request access to the personal information we hold about you or request that it be corrected or deleted by contacting us.

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy or as required by law, including for taxation, accounting, warranty, fraud prevention and legal obligations.

COOKIES

Our website uses cookies and similar technologies to improve website functionality, analyse website traffic, remember your preferences and enhance your shopping experience.

Our website may also use cookies, pixels and similar technologies provided by Shopify and trusted third-party partners to help us understand website traffic, improve your shopping experience, personalise content and measure the effectiveness of our marketing campaigns.

These technologies may collect information such as your browser type, device information, IP address, pages visited, time spent on our website, interactions with our content and general browsing behaviour.

You can disable cookies through your browser settings; however, doing so may affect the functionality of certain features of our website.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those websites. We encourage you to review their privacy policies before providing any personal information.

CHILDREN'S PRIVACY

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations or the services we use. Any changes will take effect immediately upon being published on this page.

Your continued use of our website following any changes constitutes acceptance of the updated Privacy Policy.

CONTACT US

If you have any questions regarding this Privacy Policy, wish to access, update or delete your personal information, or have concerns about how your information is handled, please contact us using the contact details listed on our Contact page.