Shipping Policies

All orders are shipped from Andrews Farm, South Australia via Australia Post.

Once your order has been lodged with Australia Post, you will receive a shipping confirmation email containing your tracking information.

We currently ship to:

• Australia

• New Zealand

• United States

• Europe

Shipping options and pricing are displayed at checkout.

Australia Shipping

Standard Shipping

• Estimated delivery: 2-8 business days

FREE Standard Shipping

• Orders over $80

• Estimated delivery: 2-8 business days

Express Shipping

• Estimated delivery: 1-4 business days

FREE Express Shipping

• Orders over $120

• Estimated delivery: 1-4 business days

International shipping costs and estimated delivery timeframes will vary depending on the destination and will be displayed at checkout.

Please note that all delivery timeframes are estimates only and are provided by Australia Post. Once your parcel has been lodged with Australia Post, delivery times are outside of our control.

We reserve the right to split an order into multiple shipments if required. Where this occurs, there will be no additional shipping charge to the customer.

Delivery delays caused by severe weather, natural disasters, industrial action, customs processing, carrier disruptions or other events beyond our reasonable control are not the responsibility of Uncaged Beauty.

Missing or Lost Parcels

If your parcel appears delayed, missing or has stopped updating, we ask that you first lodge an enquiry directly with Australia Post using your tracking number.

Once your enquiry has been submitted, please contact us with your Australia Post case reference number so we can assist where possible.

As we do not have access to any additional tracking information beyond what is available to you, Australia Post is best placed to investigate missing parcels.

Please note:

• We are not responsible for delays caused by Australia Post.

• Delivery estimates are provided as a guide only and are not guaranteed.

• Refunds or replacements will not be provided for parcels that are lost or delayed in transit.

• Any resolution is subject to the outcome of Australia Post's investigation and any applicable carrier compensation.

Stolen Parcels

A parcel marked as Delivered by Australia Post is considered successfully delivered.

Unfortunately, we are unable to accept responsibility for parcels that are lost or stolen after delivery has been been confirmed by Australia Post.

If you believe your parcel has been stolen after delivery, we recommend:

• checking around your property and any safe places;

• checking with members of your household or neighbours; and

• contacting Australia Post to lodge an enquiry.

Refunds or replacements will not be provided for parcels that have been confirmed as delivered by Australia Post.

Incorrect Shipping Details

Customers are responsible for ensuring their shipping address is correct before placing an order.

If you notice an error in your shipping details, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes can be made once an order has been processed.

Once an order has been dispatched, we are unable to change the delivery address.

If a parcel is returned to us due to an incorrect or incomplete address, the customer will be responsible for paying the postage cost to have the order resent.

We are not responsible for parcels delivered to the address provided during checkout.

Returned or Unclaimed Parcels

If your parcel is returned to us because it was:

• unclaimed;

• refused;

• returned due to an incorrect or incomplete address; or

• unable to be delivered,

the customer will be responsible for paying the postage cost to have the order resent.

Original shipping charges are non-refundable, including where a parcel has been refused by the recipient.