Refund policy

We understand that at times you may change your mind or may have ordered the wrong product. That is completely okay. We have a strict 14 day returns policy. This means you are eligible to request a refund up to 14 days after receiving your order. 

To be eligible for a return, your item must be in the same condition that you received it; unused and still in its original packaging. You’ll also need the receipt or proof of purchase.

To begin a return request, please contact us via our email uncagedbeauty.au@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you received your item faulty or damaged, please contact us via Instagram or email immediately so we can assess the issue.

Please note: we can not return perishable goods, personal care goods (eg. skin moisturizers, lipsticks, eye and facial makeup preparations) or products customized.

Unfortunately, we cannot accept returns on sale items or gift cards.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.