RETURNS & REFUND POLICY

At Uncaged Beauty ("we", "us" or "our"), we want you to be happy with your purchase. This Returns & Refund Policy outlines your rights and our process for returns, exchanges and refunds.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

CHANGE OF MIND RETURNS

If you change your mind about your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a change of mind return:

• your item must be unused, unopened and in its original condition;
• all original packaging, hygiene seals and protective wrapping must remain intact;
• proof of purchase must be provided; and
• your return must be approved by us before being sent back.

For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, tested or where the hygiene seal has been broken.

Purchasing the incorrect product, shade or undertone does not constitute a faulty product and will be treated as a change of mind return.

Return postage costs for change of mind returns are the responsibility of the customer.

Original shipping charges are non-refundable.

NON-RETURNABLE ITEMS

Unless required under Australian Consumer Law, we cannot accept returns or provide refunds for:

• opened or used cosmetic or tanning products;
• products with broken hygiene seals;
• gift cards;
• clearance or final sale items (unless faulty);
• products damaged through misuse, improper storage or failure to follow product instructions; or
• products that have been altered or tampered with after delivery.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If your order arrives damaged, faulty or you receive the incorrect item, please contact us within 7 days of delivery by emailing uncagedbeauty.au@gmail.com.

To help us assess your claim, please include:

• your order number;
• a description of the issue; and
• clear photographs of the product, packaging and any damage.

We may request additional information where reasonably necessary to assess your claim.

Where a product is confirmed to be faulty, damaged or incorrectly supplied, we will provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a replacement, repair or refund.

RETURN PROCESS

To request a return, please contact us at uncagedbeauty.au@gmail.com before sending any items back.

Returns sent without prior approval may not be accepted.

Customers are responsible for ensuring returned items are packaged securely. We are not responsible for returns that are lost or damaged in transit.

If a returned item is received in a condition different from that approved for return, including where it has been opened, used or damaged after delivery, we reserve the right to refuse the return and return the item to the customer at their expense.

REFUNDS

Once your return has been received and inspected, we will notify you of the outcome as soon as reasonably practicable.

If approved, refunds will be processed using the original payment method used to place the order.

Please note that your financial institution may require additional time to process the refund after it has been issued.

Shipping charges are non-refundable unless required under Australian Consumer Law.

If an order is refused at delivery, returned to us because it was unclaimed, or returned due to an incorrect or incomplete delivery address provided by the customer, any refund will be processed less the original shipping costs and any return shipping charges incurred by us.

EXCHANGES

We do not offer direct exchanges.

If your return qualifies for a change of mind return, you may place a new order once your return has been approved and processed.

CANCELLING AN ORDER

If you need to cancel an order, please contact us as soon as possible.

Orders cannot be cancelled once they have been packed, processed or dispatched.

If your order has already been dispatched, it will be treated as a change of mind return and this policy will apply.

AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.